Mediation is a voluntary process in which two or more parties involved in a dispute work with an impartial individual, the mediator, to generate their own solutions in settling their conflict.
Unlike arbitration, the purpose of mediation is to find solutions that work for both parties. In this process the mediator’s role is to facilitate communication between disputants rather than to impose solutions. Mediators do not advise, take sides or render a judgement. They actively seek to remain impartial, working with all the parties to enable them to reach mutually acceptable resolutions.