Sarum College Safety Procedures

We update our policies and procedures as government guidance evolves. Please note additions here, check our news updates for current practice, and/or email us for details and queries.

High standards of service, housekeeping and health & safety have always been a priority for Sarum College.

We have enhanced our these according to guidance from HM Government, Public Health England and the National Health Service, supported by industry specific advice from UK Hospitality.

We can confirm that we have complied with the government’s ‘COVID-19 Secure’ guidance on managing risk in the workplace. Our internal operating practices and protocols will be reviewed regularly and immediately updated as guidance evolves. The information below may therefore change without notice.

Practices and Protocols for hygiene

All guests and staff entering the building must wear a mask in Reception and other common spaces view details here unless they are exempt. See exemptions here.

Staff

  • Temperature checks are taken daily upon entering the building.
  • All staff are required to wash their hands (or use hand sanitiser) at regular intervals.
  • All staff are required to stay at home if unwell.
  • All staff are required to follow official guidance on self-isolating.
  • All staff are required to wear PPE as appropriate.
  • Staff follow a policy of no physical contact and maintain physical distancing wherever possible.

Our Guests

  • If your temperature is 37.8 degrees or above and you think this is due to physical exertion we are happy to let you rest 15 minutes and re-take your temperature. However if your temperature remains above the accepted level we will ask you to re-schedule your stay.
  • Please use the hand sanitising stations around the building and adhere to public distancing measures.
  • Bedrooms are sanitised with enhanced cleaning measures.
  • We have removed non-essential items to minimise any contamination risk.
  • If you are an overnight guest, where possible please use your bedroom toilet rather than those in public areas.
  • Please wash your hands when returning to your bedroom.
  • Please pay invoices by card or bank transfer. We are happy to create bar tabs to avoid cash payments for drinks.
  • The General Manager of Hospitality is responsible for all aspects of our covid-19 operating plan. Please contact us at any time prior to, and during your stay, should you have concerns related to this or any other matter.

Your stay

  • Please seat in the table settings as they are arranged to ensure safe distance between guests.
  • Physical distancing measures are in place in all common areas.
  • Lift call buttons and doors are sanitised regularly. Hygienic wipes also are available at Reception to disinfect after use.
  • The enhanced cleaning regime for public areas includes more frequent disinfection of high-touch areas.
  • Hand sanitising stations are provided at doorways and key public areas.  Additional disinfection processes are in place of high-touch room and bathroom areas.
  • The hospitality staff member on duty is our designated, responsible contact person for all staff and guest covid-19 related queries.
  • Individual bookings have flexible terms and conditions whereby you can cancel 48 hours prior to arrival for a full refund. For group and event bookings please refer to your contract or to a member of staff directly.

Event protocols

  • Those organising events must provide contact details for all guests. Those who feel unwell should not attend.
  • All guests should wear masks until their temperature has been taken and confirmed safe upon arrival. Those whose temperature is 37.8 degrees or above will not be allowed entry.
  • Our refectory tables are set so that diners are seated with appropriate physical distance from one another. The rule of six does not apply for those in work and learning settings, or providing voluntary or charitable services.
  • We are happy to welcome groups of up to six people for social occasions. We will make every effort to accommodate social groups of six or fewer who wish to sit together on a separate table.
  • Tables and chairs are sanitised after use.
  • Salt and pepper shakers are available on request and sanitised after each use.
  • Please pay invoices by card or bank transfer. We are happy to create bar tabs to avoid cash payments for drinks.
  • We use batched ingredients where possible to limit the handling of products.

Our commitment to you

All staff are required to:

  • Stay home when unwell.
  • Practice good personal hygiene including regular hand washing.
  • Maintain public distance.
  • Follow the College’s covid-19 operating procedures.

As a guest of Sarum College we ask the following:

If in the unfortunate case you have any covid-19 symptoms such as fever, cough, shortness of breath, or loss of taste and smell, please contact us to reschedule your stay.

Any guests displaying symptoms consistent with covid-19 will be asked to seek medical attention. Anyone advised to self-isolate must check out immediately and return home. You will be refunded the balance of your stay.

When and where appropriate, please make use of our safety equipment and respect the 1m+ distancing guidance.

We look forward to welcoming you to Sarum College. Travel safe and stay well.

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